Frequently asked questions.
Practical information about the catalogue, research notes, checkout and support.
What are catalogue materials intended for?+
Catalogue materials are presented for laboratory research use only and are not intended for human or veterinary use.
What does the Research Library mean?+
It summarises compound-level published literature and labels the evidence stage. A publication about a compound does not verify the identity, purity, safety or suitability of a catalogue item.
Are prices current?+
The storefront retrieves live catalogue data when Supabase is configured, and the server checks current product pricing again before creating Stripe Checkout.
How is my order confirmed?+
After successful checkout, Stripe redirects to the confirmation page. When Resend and the Stripe webhook are configured, an order-confirmation email is also sent to the customer email collected at checkout.
How do I contact support?+
Use the Contact page, email [email protected] or call / WhatsApp +44 7490 544199. Include your order reference for an existing order.
Does support provide medical advice?+
No. Catalogue support covers products, orders and delivery. The site does not provide dosing, administration, therapeutic or veterinary guidance.