Syntra Labs respects your privacy and is committed to handling personal information responsibly, transparently and securely.
Syntra Labs operates the syntralabs.co.uk online research catalogue.
This Privacy Policy explains how personal information may be collected, used, stored and protected when you visit our website, create an account, place an order, contact us or otherwise interact with our services.
Depending on how you use Syntra Labs, we may collect and process different categories of personal information.
When you create an account, information may include:
Authentication services are provided through Supabase Auth. Syntra Labs does not store customer passwords in plaintext.
Signed-in customers may save delivery information to their account, including:
Order records may include:
Certain technical information may be processed automatically when you use the website, including:
Payments are processed securely using Stripe Checkout.
Syntra Labs does not directly store your full payment-card number, CVC or complete card credentials. Payment information is processed by Stripe in accordance with its own security and privacy requirements.
Personal information may be processed where necessary to:
Where UK data-protection law applies, personal information is processed only where an appropriate lawful basis exists.
Processing necessary to provide products or services requested by the customer, including order processing and fulfilment.
Processing required to comply with applicable legal, tax, accounting or regulatory requirements.
Processing reasonably necessary for website security, fraud prevention, customer support and service improvement.
Processing based on your permission, including certain marketing communications or optional technologies where consent is required.
Syntra Labs uses selected technology providers to operate its customer platform.
Syntra Labs may send transactional emails relating to your account or purchases, including:
Optional marketing, catalogue or promotional communications should only be sent where an appropriate legal basis applies. Where applicable, you can unsubscribe from marketing communications at any time.
Syntra Labs may use cookies, browser storage and similar technologies to provide essential website functionality.
Browser storage may be used to remember information such as:
Where non-essential analytics, advertising or similar technologies require consent, they should only be activated in accordance with the choices presented to the user.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting, security and regulatory requirements.
Account information may be retained while your account remains active and for an appropriate period afterwards. Order and transaction records may be retained for longer where required for accounting, tax, fraud-prevention or legal purposes.
Syntra Labs uses technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.
No internet-based system can guarantee absolute security, but we aim to maintain safeguards appropriate to the information being processed.
Subject to applicable UK data-protection law and certain legal limitations, you may have rights including the right to:
You may also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal information has been handled in breach of applicable data-protection law.
Some technology providers used by Syntra Labs may process or store information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data-protection legislation.
The Syntra Labs research catalogue is intended for adults aged 18 years or over.
We do not knowingly intend to provide customer accounts or catalogue access to children.
We may update this Privacy Policy where our services, technology, legal obligations or business practices change.
The latest version will be published on this page together with its most recent update date.
For privacy-related enquiries, requests concerning your personal information or questions regarding this Privacy Policy, contact Syntra Labs.
Contact privacy support[email protected]