Terms & Conditions

1. Acceptance of these Terms

By accessing syntralabs.co.uk, creating an account or placing an order, you agree to these Terms & Conditions and any policies referenced within them.

If you do not agree with these Terms, you should not use the website or place an order through Syntra Labs.

2. Age requirement

Access to the Syntra Labs catalogue is restricted to persons aged 18 years or over.

By entering the catalogue, registering an account or placing an order, you confirm that you are at least 18 years of age.

Syntra Labs reserves the right to restrict or refuse access where there are reasonable grounds to believe that the age requirement has not been satisfied.

3. Research-use catalogue

Products and catalogue materials displayed by Syntra Labs are supplied and presented for laboratory research purposes only.

They are not presented as medicines, food products, supplements, veterinary products or products intended for administration to humans or animals.

By purchasing from Syntra Labs, you confirm that catalogue materials will be used only for legitimate laboratory research purposes and in accordance with applicable laws, regulations and institutional requirements.

4. Catalogue and product information

We aim to present catalogue information, product references, strengths, codes, prices and availability accurately.

Product information may be updated where specifications, availability, pricing or catalogue presentation changes.

Research information and literature references provided on the website are intended for informational and catalogue context only. They should not be interpreted as medical, clinical, dosing, diagnostic or treatment guidance.

Published research concerning a compound does not constitute a representation or guarantee regarding any specific commercial catalogue item.

5. Customer accounts

Certain Syntra Labs features are available only to registered customers.

When creating an account, you agree to provide accurate and current information and to keep your account details updated.

You are responsible for maintaining the confidentiality and security of your login credentials and for activity carried out through your account.

If you believe that your account has been accessed without authorisation, you should reset your password and contact Syntra Labs promptly.

6. Member pricing

Where member pricing is enabled, eligible registered customers may receive automatic pricing adjustments while signed in to their Syntra Labs account.

Member eligibility is verified securely by the Syntra Labs platform and is associated with the relevant customer account.

Member benefits are personal to the relevant account and may not be transferred, duplicated, combined between accounts or exchanged for cash unless expressly stated otherwise.

Syntra Labs may amend or withdraw promotional or membership benefits prospectively. Changes will not alter the amount of an order already successfully completed.

7. Syntra account credit and rewards

Where available, customer accounts may contain promotional, referral or customer-service credit.

Account credit has no cash value unless otherwise required by applicable law and may only be used in accordance with the conditions under which it was issued.

Where account credit is used on a cancelled or refunded transaction, eligible credit may be restored to the customer account rather than refunded as cash.

Fraudulent, duplicated or improperly obtained rewards or account credit may be removed following reasonable review.

8. Placing an order

Customers are responsible for reviewing their shopping cart, product selection, quantity, delivery details and final payable amount before completing checkout.

Submission of an order does not necessarily constitute final acceptance of that order.

Orders may be subject to payment confirmation, stock availability, security checks and reasonable order verification.

Syntra Labs may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Pricing information contains an obvious error
• Payment cannot be authorised
• Fraud or misuse is reasonably suspected
• Delivery information is materially incomplete
• The order would conflict with applicable legal or regulatory requirements

Where payment has already been collected for an order that Syntra Labs subsequently cancels, an appropriate refund will be processed.

9. Pricing

Catalogue prices are displayed in British pounds sterling (GBP) unless otherwise stated.

Current pricing displayed by the website may change from time to time.

The amount payable for an order is the amount confirmed during checkout after any valid member pricing, promotional adjustment or account credit has been applied.

Where an obvious technical or pricing error is identified before fulfilment, Syntra Labs may contact the customer or cancel the affected order and refund any amount already collected where appropriate.

10. Payments

Online payment collection is handled using Stripe Checkout.

Available payment methods may vary depending on transaction, device, location, payment-provider eligibility and Stripe configuration.

An order will not normally proceed to fulfilment until the required payment has been successfully authorised or completed.

11. UK shipping and dispatch

Standard UK shipping is currently presented as free for qualifying orders.

12. Delivery information

Customers are responsible for providing accurate and complete delivery information.

Saved addresses should be checked before each order is completed.

Syntra Labs cannot guarantee successful delivery where materially incorrect or incomplete delivery information has been supplied by the customer.

13. Stock and availability

Stock indicators are intended to provide current catalogue availability information but may change while customers are browsing or completing checkout.

An item appearing as available does not guarantee fulfilment until the order has been successfully accepted and verified.

Where an ordered item becomes unavailable, Syntra Labs may contact the customer regarding an appropriate resolution or issue a refund where required.

14. Cancellations, returns and refunds

Cancellation, return, damaged-item and refund requests are handled in accordance with the Syntra Labs Refund Policy and applicable legal requirements.

Customers should contact Syntra Labs promptly when an order issue is identified and provide the relevant order reference wherever possible.

15. Prohibited use

You must not use the Syntra Labs website, customer platform or catalogue in connection with:

• Fraudulent transactions or payment activity
• Unauthorised access to another customer's account
• Attempts to interfere with website security
• Automated activity that materially disrupts the service
• Scraping, extraction or reproduction of protected content contrary to applicable law
• Use of catalogue materials contrary to applicable law
• Representing research-use catalogue materials as products approved for human or veterinary use

Syntra Labs may restrict access, suspend an account or refuse service where reasonably necessary to protect customers, the platform or comply with legal obligations.

16. Website content and intellectual property

Unless otherwise stated, Syntra Labs branding, catalogue presentation, original website copy, graphics, interface elements and other original website content are protected by applicable intellectual-property law.

Access to the website does not grant permission to reproduce, redistribute or commercially exploit protected Syntra Labs content except where expressly permitted or otherwise allowed by law.

Third-party names, publications, research references and trademarks remain the property of their respective owners.

17. Website availability

We aim to maintain reliable access to syntralabs.co.uk, but uninterrupted availability cannot be guaranteed.

Access may occasionally be restricted or interrupted for maintenance, security, upgrades, third-party service issues or circumstances outside reasonable control.

18. Responsibility and liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by applicable law, Syntra Labs is not responsible for losses arising solely from misuse of the website or use of catalogue materials contrary to these Terms, supplied research-use information or applicable law.

Nothing in these Terms is intended to remove statutory rights or remedies that cannot legally be excluded.

19. Privacy and personal information

Personal information is handled in accordance with the Syntra Labs Privacy Policy.

Customer authentication, account information, saved addresses, payments and transactional communications may involve selected infrastructure providers including Supabase, Stripe, Resend and Vercel.

20. Changes to these Terms

Syntra Labs may update these Terms where services, functionality, pricing programmes, fulfilment processes, legal obligations or business practices change.

The latest version will be published on this page together with the most recent update date.

21. Applicable law and statutory rights

These Terms are intended to operate consistently with applicable UK law.

Nothing in these Terms is intended to exclude, restrict or override rights or remedies that cannot legally be excluded.